Risk Operations Specialist

3 days ago


Manila, National Capital Region, Philippines Remitly Full time

Remitly's vision is to transform lives with trusted financial services that transcend borders. As a Risk Operations Specialist, you will play a critical role in ensuring the integrity of our transactions and maintaining customer trust.

About The Role

The Risk Operations Specialist (ROS) is responsible for reviewing transactions and identifying potential risks associated with customer activity. This involves analyzing customer data, monitoring for suspicious behavior, and making decisions that balance risk mitigation with customer experience.

  • This role requires strong analytical skills, attention to detail, and the ability to make timely decisions under pressure.
  • You will work closely with cross-functional teams to identify areas for process improvement and implement changes that enhance operational efficiency.

Key Responsibilities:

  • Review transactions for compliance with company policies and regulatory requirements
  • Analyze customer data to identify potential risks and opportunities
  • Making decisions that balance risk mitigation with customer experience
  • Collaborate with internal stakeholders to implement process improvements
  • Provide support to customers through various channels, including phone, email, and chat

Requirements:

  • High School Diploma required; Bachelor's Degree preferred
  • At least one year of experience in risk management, compliance, or a related field
  • Excellent written and verbal communication skills
  • Ability to multitask and work under pressure
  • Flexibility to work overtime and adapt to changing priorities


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