Technical Implementation Manager

7 days ago


Taguig, National Capital Region, Philippines Sun Life Financial Full time

A Systems Specialist at Sun Life Financial plays a critical role in designing, implementing, and maintaining complex systems and processes.

As a member of our team, you will be responsible for building and supporting the implementation of OOB modules, custom applications, custom plug-ins, 3rd party integrations, and Automated Testing Framework (ATF) capabilities within ServiceNow. You will also play a key role in the platform QA to ensure that development standards are adhered to, and platform performance is kept stable.

About the Role:

This is an excellent opportunity to join our team and contribute to the success of our organization. As a Systems Specialist, you will work closely with cross-functional teams to deliver high-quality solutions that meet business needs. Your primary responsibility will be to assist and provide guidance in the testing and validating of ServiceNow systems and software to ensure requirements are being met and that they align with SunLife ServiceNow standards and protocols.

Responsibilities:

  • Assist and provide guidance in the testing and validating of ServiceNow systems and software to ensure requirements are being met and that they align with SunLife ServiceNow standards and protocols
  • Work closely with cross-functional teams to deliver high-quality solutions that meet business needs
  • Build and support the implementation of OOB modules, custom applications, custom plug-ins, 3rd party integrations, and Automated Testing Framework (ATF) capabilities within ServiceNow
  • Play a key role in the platform QA to ensure that development standards are adhered to, and platform performance is kept stable

Requirements:

  • Full software development life cycle and systems integration experience
  • ServiceNow advanced development and implementation experience
  • Extensive knowledge of building ATF scripts and maintaining the framework as changes take place within the modules, apps, and forms.
  • Experience integrating ServiceNow with external systems through SOAP, REST, and/or JSON web services
  • Experience with HTML5, JAVA, jQuery, CSS, Angular.js
  • Experience with Service and Vendor Portals (Self Service, CSM, FSM)
  • Understanding of Agile practices, ITIL methodologies, and Dev Ops.
  • Strong analytical and problem-solving skills with the ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
  • Excellent verbal and written communications skills
  • Bachelor's degree or diploma in computer science/engineering or equivalent
  • 8+ years of progressive information technology experience with full software development life cycle and systems integration experience
  • 3+ years of ServiceNow advanced development and implementation experience


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