Data Insights Specialist

4 days ago


Taguig, National Capital Region, Philippines Helloconnect Full time
About Us

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies.

Our company is located in Manila, Philippines, but our services are available to other companies worldwide. We are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Key Responsibilities:

As a Business Intelligence (BI) Analyst, your key responsibilities will include:

  1. Partnering with the US CC Business Intelligence team to support the creation of visualizations that depict trends in key performance indicators, such as interaction volumes, customer experience, operational performance, quality, forecast accuracy, Workforce Management measures, and financial performance.
  2. Taking data and turning it into insights, providing objective and independent analysis of information in the form of weekly performance reporting decks, QA and audit checks, deep-dives, and ad hoc analyses.
  3. Creating reports/visualizations in a manner that clearly communicates key results, opportunities, and recommended actions.
  4. Creating appropriate documentation that allows team members to understand the steps of the data analysis process and duplicate or replicate the analysis if necessary.

You will be working closely with cross-functional teams to drive business decisions and improve operational efficiency. If you are a collaborative and agile individual with excellent communication skills, we encourage you to apply.



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