Automotive Systems Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Automotive Technical Support Specialist

Provide expert technical assistance to automotive dealerships by diagnosing complex issues and offering solutions related to vehicle performance and repairs.

If you are skilled in two or more of the following areas: engine, transmission/transaxle, axles, suspension/steering, brakes, electrical, HVAC, or advanced diagnostics, this opportunity may be for you. This role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction to domestic automotive dealers.

Key Responsibilities:
  • Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using a CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Required Skills and Qualifications:
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities acceptable). Previous experience in customer service or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies is a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

At our organization, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Seniority Level:
  • Mid-Senior level.
Employment Type:
  • Full-time.
Job Function:
  • Manufacturing and Customer Service.
Industries:
  • Consumer Services.

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