Customer Service Marketing Specialist

This is a fantastic career opportunity for someone who is eager to join an international company with a dynamic and supportive work environment.

The company specializes in branding solutions, uniforms, costumes, custom manufacturing, and fulfillment and third-party logistics services. With over 30 years of experience, they are dedicated to delivering tailored solutions that meet the unique needs of their clients.

This role offers an exciting chance to develop and implement marketing strategies from the ground up.

Branding Solutions: The company provides customization of existing products to align with clients' brand colors and logos, ensuring that businesses find precisely what they need in the required quantities.

Uniforms and Costumes: Leveraging decades of experience in the apparel industry, they guide clients through the process of designing professional uniforms and creative costumes, catering to diverse industry requirements.

Custom Manufacturing: From design concept to delivery, they manage every aspect of custom manufacturing. They specialize in creating unique, tailor-made promotional products, simplifying the process for clients seeking innovative solutions.

Fulfillment & 3PL Services: They provide warehousing and fulfillment services for promotional products, offering storage solutions and the capability to ship products globally. Clients have access to a real-time inventory system to monitor stock levels and ordering trends.

The Customer Success Coordinator ensures a smooth client experience by managing orders from intake to invoicing with accuracy and efficiency. Supporting the company's mission to deliver quality branded solutions, you will work closely with internal teams and clients to maintain operational excellence and clear communication. You'll be hands-on with systems, detail-focused, and proactive in a fast-paced, collaborative environment.

Duties and Responsibilities:

• Review incoming orders for accuracy, margin requirements, and artwork readiness
• Coordinate timelines with vendors and ensure orders are aligned with client expectations
• Track orders through production and delivery, updating the WIP dashboard daily

Client Communication:

• Respond to client questions, requests, and updates in a clear, concise, and timely manner
• Escalate challenges proactively, offering solutions and ensuring follow-through
• Maintain consistent updates with both internal stakeholders and external vendors
• Communicate with vendors to request and deliver quotes from factories to clients
• Proactively follow up with vendors and clients to keep all parties informed throughout the order process

Invoicing & Follow-Through:

• Ensure timely and accurate invoicing of completed jobs
• Handle simple bookkeeping and billing reconciliation tasks
• Monitor job status to prevent missed billing or delivery issues

System & Workflow Excellence:

• Maintain up-to-date order status in CRM and WIP tools
• Flag inefficiencies or risks and participate in workflow improvement efforts
• Adhere to team best practices for naming, notes, and internal communication

Quote & Pricing Coordination:

• Request and evaluate quotes from international vendors (e.g., China, Vietnam, Cambodia).
• Identify and recommend the best pricing options to the sales team based on availability and cost.

We are looking for a highly organized and detail-oriented individual with excellent written and verbal communication skills. The ideal candidate should have at least 2 years of experience in virtual assistant, customer service, project coordination, or order fulfillment roles. Additionally, they should be able to perform simple bookkeeping tasks accurately and independently, and thrive in a fast-paced, team-driven environment.

Benefits:

• A stable and secure work environment
• Opportunities for professional growth and development
• A competitive salary and benefits package

We offer a remote work arrangement, allowing you to work from the comfort of your own home. Our team is committed to maintaining a positive and productive work environment, and we strive to make our workplace a great place to be.