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Information Developer

1 week ago

Taguig, National Capital Region, Philippines Cognizant Full time

Cognizant is a leading IT services company that offers innovative solutions to businesses around the world. We are seeking an experienced Technical Writer to join our team.

About the Position:

This role involves creating and maintaining technical documentation for our clients and internal teams. The successful candidate will have excellent communication and analytical skills and be able to work independently.

  • Main Tasks:
  • Collate and analyze existing documentation to identify gaps and areas for improvement.
  • Create new documentation and update existing content as needed.
  • Maintain a central knowledge database with accurate and up-to-date information.
  • Support the creation of training materials and product verticals.
Requirements:

To succeed in this role, you will need:

  • 5+ years of experience in technical writing and editing online help content or customer support/agent-facing help content.
  • A full-time college degree in English/Mass Communications/Technical Communications or related field.
  • Certificate in Technical Writing or Software Documentation preferred.
  • Ability to work onsite 5 days a week and willing to adapt to night shifts (8PM - 5AM) if required.
  • Knowledge of HTML and quality assurance norms and guidelines.