Logistics Operations Manager

3 days ago


Makati City, National Capital Region, Philippines Gratitude Philippines Full time

Job Overview

Gratitude Philippines is seeking a highly skilled SME Logistics (Supervisor-level) to join our team. As a key member of our logistics operations, you will be responsible for ensuring the smooth execution of transportation and logistics tasks.

About the Role

This role involves supervising and coordinating logistics activities, including creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments, rejecting orders, cancelling orders, updating and resolving events, booking loads, and bouncing loads.

Responsibilities

  • Monitor task boards and assigned email accounts to respond to customer and carrier requests.
  • Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures when required.
  • Fully validate and ensure the accuracy of load data in systems according to CHR and customer standards.
  • Complete other duties as assigned.

Requirements

To be successful in this role, you should have minimum 2 years of experience in the transportation/logistics industry. Familiarity with FedEx, UPS, DB Schenker, CEVA, DHL, and other similar companies is an advantage.



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