Senior Information Architect

1 week ago

Tanauan, Calabarzon, Philippines beBeeKnowledgeManager Full time ₱800,000 - ₱1,240,000

Improve business outcomes by championing a culture of knowledge sharing.

We are seeking an experienced IT Knowledge Manager to lead and manage our organization's knowledge management function. This role is responsible for ensuring that the knowledge base is up-to-date, accessible, and effectively utilized across all IT teams.

Responsibilities:
  1. Strategic Leadership & Process Ownership
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with industry best practices.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Content Management & Quality Assurance
  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content, ensuring clarity and precision for diverse technical and non-technical audiences.
Knowledge Sharing & Cultural Enablement
  • Champion and foster a proactive knowledge-sharing culture across all IT teams, reducing silos and promoting open information exchange.
  • Guide and train team members on knowledge management principles and practices, emphasizing knowledge creation as a by-product of problem-solving and continuous improvement.

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