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Business Intelligence Specialist

1 week ago

Manila, National Capital Region, Philippines S&P Global, Inc. Full time
About the Position
As a Customer Insights Specialist at S&P Global Market Intelligence, you will play a critical role in driving actionable insights that enhance customer experience and inform business strategies. The ideal candidate will have a strong background in utilizing Qualtrics for survey design, data analysis, and reporting, as well as experience working with AI for modeling data and utilizing machine learning models and new analytical methods.

Key responsibilities include collaborating with the Customer Insights Program Manager to administer assigned projects from start to finish, analyzing customer feedback and data using Qualtrics and other survey tools, collaborating with cross-functional teams to integrate customer insights into business strategies, and developing and maintaining dashboards and reports to effectively communicate insights and recommendations to stakeholders.