Enterprise Support Professional

1 day ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time $77,322 - $124,967
Job Overview

As a key member of our support team, you will play a vital role in ensuring the seamless adoption and use of our software products by Enterprise clients.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and can work collaboratively with cross-functional teams to achieve common goals.

Key Responsibilities:

  • Provide billing, quoting, and licensing support to internal sales teams and external customers.
  • Demonstrate outstanding customer service skills to delight our customers.
  • Develop knowledge of new systems and processes to support post-sales activities for Enterprise clients.
  • Collaborate with geographically dispersed teams and other departments to ensure a seamless customer experience.
Required Skills and Qualifications

To be successful in this role, you will need to have:

  • A strong background in providing customer and sales support through various channels.
  • Excellent customer service skills with a focus on empathy, positive language, attentiveness, and active listening.
  • Experience creating quotes and supporting end-to-end order management processes.
  • Strong written and spoken communication skills with the ability to convey technical issues in non-technical terms.
Benefits

We offer a wide range of benefits to support your well-being and help you succeed in your career. These include:

  • Flexible working arrangements to suit your needs.
  • Ongoing training and development opportunities to enhance your skills.
  • Access to the latest technology and tools to help you do your job effectively.
About Us

We are a distributed-first company that values diversity, inclusion, and collaboration. We believe that everyone has the potential to make a meaningful contribution and we strive to create an environment where all employees feel valued and supported.

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