Virtual Customer Care Agent

5 days ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time

About Us

J-K Network Services has been delivering business process outsourcing services in the Philippines for over thirty years. Our client base spans multiple markets globally, and we continue to grow as a leading industry player.

The Role

This job involves interacting with customers through online platforms, ensuring their queries are resolved promptly and professionally. If required, complex issues would be escalated to relevant experts for a more accurate resolution.

Main Responsibilities

  • Engage with customers through digital interfaces
  • Address customer concerns in a timely and effective manner
  • Become an advocate for our brand, embodying its values
  • Tackle any additional tasks assigned by management

Essential Requirements

To excel in this position, you should:

  • Hold at least 2-3 years of experience in a similar call center role
  • Show adaptability to work in a dynamic schedule
  • Be open to attending face-to-face interviews and participating in on-site training
  • Meet the specified education criteria

Our Benefits

  • An HMO package for employees and two family members
  • A comprehensive retirement plan for financial stability
  • Medical reimbursement assistance for personal health expenses
  • Wide-ranging insurance protection
  • A generous annual leave policy
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