Consumer Protection Professional

12 hours ago

Taguig, National Capital Region, Philippines beBeeRisk Full time ₱450,000 - ₱900,000
Job Summary

The Reputational Risk Manager will support the development and maintenance of strong consumer protection policies and practices in areas such as disclosure and transparency, client information protection, fair treatment, and financial education and awareness.

This role requires effective assessment, management, and reporting of issues with potential reputational risks to the Bank.

  • Perform risk assessments on complaints with potential reputational risks to the Bank.
  • Consolidate and prepare management reports for prompt and efficient tracking of complaints with potential reputational risks.
  • Coordinate with Fulfillment Units, Branches, and subsidiaries regarding complaints assessed to have potential reputational risk requiring immediate resolution.
  • Maintain a database of reputational risk reports monthly and quarterly.
  • Manage complaints endorsed for Virtual Mediation Conference (VMC) from documentation to resolution or result of mediation proceedings.
  • Assist in reviewing and updating the Reputational Risk Department's manual as necessary.
  • Post as alternate processor in absence of Consumer Protection Manager and/or Consumer Protection Analyst.
  • Conduct training on related Financial Consumer Protection laws, rules, and regulations as part of Employee Training Program (EOP) and Branch Induction Program (BIP).
Requirements

Graduate of a 4-year course preferably in business-related degree or finance.

Knowledgeable in policy making and business process improvement related to banking operations preferably in compliance and risk management.

At least 5 years in banking operations preferably with background in customer service.

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