Distant Technical Service Specialist
2 days ago
Job Overview
This position demands skilled technical support specialists who can provide expert assistance and troubleshooting services for various clients. They must be proficient in resolving technical issues related to hardware, software, and connectivity.
The ideal candidate should possess prior experience in call centers, strong proficiency in English, and reside within a reasonable distance from our office location.
Key Responsibilities- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow established protocols and security guidelines when handling sensitive information
- Collaborate with internal teams to improve support processes and customer experience
- Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidates must complete a full application on our careers page, including screening questions and a brief pre-employment test.
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