Cloud Operations Engineer

6 days ago


Manila, National Capital Region, Philippines Five9 Inc. Full time
Associate Observability Engineer

Five9 Inc. is a leading provider of cloud contact center software, revolutionizing customer experience globally.

We live our values every day, resulting in a team-first culture that empowers innovation, growth, and success.

This role is a Contract Based - 1 year opportunity for an Associate Observability Engineer to join our growing Observability Team.

We are seeking an individual to support our Observability platform (Metrics and Logs) as we continue to provide the best Observability services to Five9 customers.

Key Responsibilities:

  • Tier 1 maintenance/support of Observability Tools: provisioning users, answering questions from other teams, working through Jira tickets, creating dashboards, setting up new alerts, modifying thresholds.
  • Tier 1 OS Support: deploying new servers, patching servers, troubleshooting server crashes.
  • Support developers with deploying and maintaining application servers.
  • Receive instructions from Manager/Staff Engineers and be able to achieve the work with guidance from other team members.

Requirements:

  • 1-2 years experience as an SRE or similar experience with public cloud operators specifically GCP and AWS.
  • 1-2 years experience with Linux administration (CentOS / Ubuntu).
  • 1-2 years experience with Network concepts using tools like ping, netstat, and similar tools.
  • Strong ability to learn new technologies and concepts quickly.

Preferred:

  • 1-2 years experience with Kubernetes/Docker.
  • 1-2 years experience with deploying applications with Helm charts.
  • 1-2 years experience with hypervisor technologies (VMware/KVM).
  • Experience using Observability tools such as Grafana/Prometheus for metrics, Elastic/Grafana Loki/Splunk for logging, Grafana Tempo for tracing, New Relic/AppDynamics for APM.


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