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Technical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Santa Isabel Full time

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Santa Isabel in Manila. As a Technical Support Specialist, you will be the first point of contact for customers and employees, providing technical support and assistance with hardware, systems, sub-systems, and applications.

Key Responsibilities:
  • Provide first-line technical support via telephone and other media channels.
  • Respond to and resolve customer requests related to software, hardware, and network operations difficulties.
  • Understand various media sources that interface with the Service Desk.

You will work closely with our Remote Support Engineering staff and Field Engineering team to escalate complex issues and provide timely resolutions. In addition, you will install and configure software, print drivers, utilities, and troubleshoot all information technology issues, including software, hardware, and networking.

To succeed in this role, you should have excellent communication skills, a strong understanding of MS Office, MS Exchange, and MS Windows networks, as well as knowledge of English and local languages. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we encourage you to apply.