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Customer Acquisition and Support Specialist

1 month ago

Makati City, National Capital Region, Philippines AHGLAB Consultancy Services Inc. Full time
About DOON

At DOON, we're not just a car-sharing marketplace – we're a community that values seamless experiences and exceptional service. Our mission is to make transportation hassle-free and enjoyable for everyone. As the first fully insured car-sharing platform in the Philippines, DOON connects car owners with individuals seeking reliable and convenient transportation. We take pride in providing a diverse range of vehicles, competitive pricing, and a user-friendly app, ensuring our users can navigate their journeys with ease.

About the Role

As a Customer Acquisition and Support Specialist, you will play a pivotal role in expanding our community by attracting new guests and hosts, while also providing outstanding customer service. Your passion for customer satisfaction and dedication to delivering excellent service will contribute to the success and growth of DOON.

Key Responsibilities
  • Guest and Host Acquisition: Identify and engage potential guests and hosts through various channels. Develop and execute strategies to attract new customers and expand our community. Conduct outreach and follow-up activities to convert leads into active users.
  • Customer Support: Provide exceptional customer service to both guests and hosts, addressing inquiries and resolving issues promptly. Manage customer interactions across multiple platforms, including email, phone, and social media. Ensure a high level of customer satisfaction by delivering timely and effective solutions.
  • Relationship Management: Build and maintain strong relationships with guests and hosts, fostering loyalty and repeat business. Gather feedback from customers to identify areas for improvement and implement necessary changes. Serve as a point of contact for escalated customer issues, ensuring they are resolved to the customer's satisfaction.
  • Collaboration and Reporting: Work closely with the marketing and operations teams to align acquisition strategies with overall business goals. Track and report on acquisition and support metrics, providing insights and recommendations for improvement. Participate in team meetings and contribute to the development of customer acquisition and support plans.
Qualifications
  • Exceptional Communication Skills: Proven experience in customer acquisition, sales, or customer support roles. (minimum 1 year)
  • Problem-Solving Mindset: Customer-centric approach. Familiarity with customer support tools. Ability to thrive in a fast-paced environment.
  • Strong Interpersonal Skills: Proficiency in using CRM software and other customer management tools.