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Telco Account Customer Experience Specialist

2 weeks ago

Iloilo City, Western Visayas, Philippines Geco Philippines Full time
About the Role

This is an exciting opportunity for a skilled professional to join our team as a Premier Client Relationship Manager. You will be responsible for managing a portfolio of premier client accounts, providing exceptional customer service, and driving business growth through upselling and retention initiatives.

Main Responsibilities:

  • Provide expert-level customer service to premier clients.
  • Manage client relationships to drive business growth and retention.
  • Maintain in-depth knowledge of telecommunications products and services.
  • Educate clients on new products and services.
  • Escalate complex issues to specialized teams when necessary.