Business Process Support Professional

2 days ago


San Fernando, Central Luzon, Philippines beBeeCustomerCentric Full time ₱500,000 - ₱750,000
Support Specialist Opportunity

We are seeking a skilled support specialist to assist our e-commerce clients with utilizing and troubleshooting our testing platform. The successful candidate will be responsible for delivering exceptional customer experiences by promptly responding to inquiries, troubleshooting technical issues, and becoming an expert in our product.

Key Responsibilities:
  • Deliver top-tier customer service via email, Slack, and chat
  • Troubleshoot complex technical problems and provide solutions or escalate when necessary
  • Become an expert in our product to answer questions quickly and accurately
  • Manage multiple conversations simultaneously
  • Ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
Qualifications and Skills:
  • Proven experience in merchant support or a related role
  • Excellent communication and problem-solving skills
  • Able to think critically and manage multiple priorities effectively
Culture & Values:

At our organization, we prioritize customer-centric thinking and strive for excellence in everything we do. Our core values include:

  • Put customers first — Be honest and transparent
  • Be helpful — Support teammates, customers, and partners with kindness
  • Strive for excellence — Commit to being world-class at what you do


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