Client Experience Strategist

6 days ago


Pasig, National Capital Region, Philippines Creative Activation Full time

Creative Activation, a division of Clemenger Group, empowers retail marketing through innovative solutions. Our expertise in merchandising, sales teams, brand promoters, and store trainers drives unparalleled sales growth for clients.

About the Role

As a key member of our Customer Experience team, you will leverage your CX knowledge to drive continued growth of our major retail accounts. Reporting to the Account Director, you will apply strategic thinking to build strong relationships with new and existing clients.

Your primary responsibilities will include:

  1. Managing day-to-day client relationships, delivering program-specific strategic priorities, and communicating them effectively within the business.
  2. Identifying new opportunities with existing accounts and new clients, driving campaign success from concept to execution.
  3. Developing and communicating actionable insights through data analysis.
  4. Ensuring all programs operate within budget and preparing timely invoices.
  5. Conducting competitor activity analysis and providing strategic recommendations.

Key requirements include:

  • Demonstrated experience in managing national client bases or brands.
  • A background in delivering CX programs, brand strategies, or service solutions either directly for a brand or as a third-party supplier.
  • Proven ability to interpret and analyze data to deliver actionable insights.
  • Ability to think strategically and identify relevant information to support key decision-makers.


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