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Market Insights Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines SVEN - The Digital 1st Agency Full time

At SVEN - The Digital 1st Agency, we are looking for a talented Market Insights Specialist to support our research efforts. This exciting opportunity involves conducting on-site field observations and customer interviews at assigned locations, documenting the daily activities of dealership personnel in Sales, Repairs & Maintenance, and Accessories departments.

  • In this role, you will record customer interactions, including common inquiries, complaints, and buying/service behaviors.
  • Additionally, you will identify challenges faced by dealership staff in assisting customers and document customer decision-making patterns, service expectations, and dealership best practices.
Responsibilities
  • You will conduct on-site field observations and customer interviews at assigned locations.
  • This role involves documenting the workflows of dealership personnel in Sales, Repairs & Maintenance, and Accessories departments.
Qualifications
  • A background in Market Research, Business, Communications, Psychology, or a related field is preferred but not mandatory.
  • Strong observational and analytical skills—able to notice patterns in customer behavior—are essential for this role.
  • You must have excellent written and verbal communication skills for clear and concise reporting.