Customer Support Team Lead

7 days ago


Makati City, National Capital Region, Philippines Cobden & Carter International Full time

Job Title: Customer Support Team Lead

Location: Makati, Philippines

Job Type: Full-time

About Us:

Cobden & Carter International is a leading provider of innovative solutions for the financial industry. We are seeking an experienced Customer Support Team Lead to join our team in Makati.

Job Description:

The successful candidate will be responsible for managing a team of customer support specialists, ensuring that clients receive exceptional service and support. Key responsibilities include:

  • Leading a team of customer support specialists to ensure timely and effective resolution of client issues
  • Developing and implementing processes to improve customer satisfaction and loyalty
  • Collaborating with cross-functional teams to identify opportunities for process improvements and implement changes
  • Maintaining accurate records of client interactions and issue resolutions
  • Providing coaching and feedback to team members to enhance their skills and performance

Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science or related field
  • At least 5 years of experience in project management, preferably in a customer-facing role
  • Exceptional analytical and problem-solving skills
  • Excellent English communication skills, both written and verbal
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Proven ability to lead and motivate a team to achieve exceptional results

Salary and Benefits:

The successful candidate can expect a competitive salary package, including:

  • A monthly salary range of PHP 80,000 - PHP 120,000, depending on experience
  • Additional benefits, such as health insurance, retirement plan, and paid time off

Work Setup:

This role is based in Makati, with occasional travel to other locations as required. The work schedule is standard Monday to Friday, 8 hours per day.


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