Fraud Risk Manager

22 hours ago


Makati City, National Capital Region, Philippines East West Banking Corporation Full time
About the Role

We are seeking an experienced professional to play a crucial role in ensuring confidence in East West Banking Corporation's (EWB) digital services by handling reported fraud and unauthorized transaction complaints against EWB and KOMO accounts within defined Service Level Agreements.

The ideal candidate will have a solid understanding of banking regulations, fraud investigation, fraud detection, case management, and data analytics. S/He will also possess excellent communication and interpersonal skills to engage and influence stakeholders at all levels.

Responsibilities:

  • Fraud Alerts Case Management:
  • Monitor social media and online channels for suspicious posts involving illegal, unlawful, or unauthorized use of EWB and KOMO digital accounts.
  • Initiate notifications for bank-initiated account closures due to violations of account terms and conditions.
  • Analyze large amounts of data to find patterns of fraud and anomalies.

Requirements:

  • Knowledge of Banking Regulations, Fraud Investigation, Fraud Detection, Case Management, and Data Analytics.
  • At least one year of previous experience in the banking industry.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to interpret and analyze data and metrics.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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