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Workforce Management Specialist

1 week ago

Cebu City, Central Visayas, Philippines Recruiter PH Full time

**About the Role:**

We are looking for a talented WFM Executive to join our team at Recruiter PH. As a key member of our workforce management team, you will play a crucial role in ensuring that our operations run smoothly and efficiently.

Your primary responsibility will be to prepare and maintain headcount and capacity planners for assigned processes. You will also be responsible for preparing forecasts for volume, productivity, and shrinkage, as well as monthly reports for individual accounts.

In addition, you will validate production and non-production hiring and/or internal movements, analyze scheduling outputs, and recommend changes when necessary. You will also coordinate with internal and external stakeholders on items related to capacity planning and hiring.

**Key Responsibilities:**

  • Prepare and maintain headcount and capacity planners for assigned processes
  • Prepare forecasts for volume, productivity, and shrinkage
  • Validate production and non-production hiring and/or internal movements
  • Analyze scheduling outputs and recommend changes when necessary
  • Coordinate with internal and external stakeholders on items related to capacity planning and hiring