Customer Service Professional for Digital Transformation Solutions
1 day ago
Company Overview: JK Network Services is a renowned Business Process Outsourcing (BPO) company that specializes in providing digital transformation solutions and IT consulting services to clients worldwide. Our team of experts is dedicated to delivering innovative and effective solutions that cater to the ever-evolving needs of businesses.
Salary and Benefits: We offer a competitive salary range of Php 25,000-Php 30,000 per month, along with a comprehensive benefits package that includes insurance and HMO, career growth opportunities, company perks, work-life balance, and regular salary increases.
Job Description: As a Technical Support Analyst, you will be responsible for responding to all customer requests and inquiries in a timely and professional manner. This includes accurately responding to clients' questions via email, phone, and other channels, actively participating in company training, troubleshooting issues with team members and technical resources as necessary, and building strong relationships with clients and customers.
Required Skills and Qualifications: To succeed in this role, you will need at least 2-3 years of experience in customer support and technical communication, with a strong background in troubleshooting different hardware and software issues. You should also possess excellent written and verbal English communication skills, basic phone etiquette knowledge, and a willingness to work onsite.
What We Offer: At JK Network Services, we value our employees' contributions and offer a range of benefits and opportunities for growth and development. We are committed to creating a positive and supportive work environment that allows our team members to thrive and reach their full potential.
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