Drive Business Growth as a Strategic Customer Advocate

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time $85,400 - $122,000

We are seeking a skilled Customer Success Manager to join our team.

As the primary point of contact, you will champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. Our goal is to ensure every user can effectively put our products to work.

Key Responsibilities
  • Align customers with business goals and current/future product capabilities.
  • Evaluate churn and downsell risk for each customer and address dissatisfaction or feature gaps.
  • Develop plans to ensure customers successfully adopt our platform that aligns with their business needs.
  • Conduct regular cadences, quarterly and annual customer success reviews to maximize value from RingCentral investments.
Qualifications
  • Prior experience with Contact Center technology required.
  • 3-5 years direct enterprise-level customer success, consulting or account management experience for a SaaS company.
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting or Account Management.
Benefits
  • Comprehensive medical, dental, vision, disability, life insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
  • 401K match and Employee Stock Purchase Plan (ESPP).
  • Paid time off and paid sick leave.
Our Culture

RingCentral's Customer Success team prioritizes the customer, ensuring every user can effectively use our products. We're recognized as a Best Place to Work by Glassdoor and have local BPTW awards in every major location.

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