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Engagement and Support Specialist
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We are looking for a skilled Engagement and Support Specialist to join our team at Skyrocket Studios. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through multiple communication channels.
Main Responsibilities- Provide top-notch customer support via voice and non-voice communication channels.
- Collaborate with internal departments to ensure seamless customer service.
- Identify and escalate complex issues to senior representatives or leads when necessary.
- Monitor customer accounts for potential fraudulent activity and take appropriate actions to mitigate risks.
- Fresh graduates are encouraged to apply.
- Previous experience in a customer service role, particularly in the beauty or lifestyle industries, is an advantage.
- Strong analytical skills to track, measure, and analyze customer interactions for performance optimization.
- Ability to work on a shifting schedule, including weekends and holidays, and adapt to potential voice/call responsibilities.
- Proficiency in Google Suite products and familiarity with social media tools such as Meta and digital collaboration platforms like ClickUp and Pancake.ph.