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Ecommerce Sales and Support Agent
3 weeks ago
XTERNITY SERVICES INC. is a leading provider of industrial ultrasonic cleaning technology, and we are looking for a skilled Ecommerce Sales and Support Agent to join our team.
In this role, you will be responsible for handling daily customer inquiries from eCommerce platforms, resolving customer complaints, and working closely with the sales team to generate new leads and convert inquiries into sales opportunities.
Key Responsibilities:
- Handle daily customer inquiries from eCommerce platforms such as Amazon, eBay, and others
- Respond professionally and efficiently to customer queries, product questions, and post-sale issues
- Monitor and resolve customer complaints, account performance issues, and negative reviews
As a successful candidate, you will possess experience in eCommerce customer service and/or sales, technical aptitude, and strong written and verbal communication skills. You will also be sales-driven and highly organized, with a focus on delivering exceptional customer service and driving sales growth.
We offer a competitive salary with performance-based incentives and opportunities for growth within a fast-growing company.