Workday Support Manager
7 days ago
Benefits
We offer a competitive Total Rewards Package, including target variable incentives, medical plan from Day 1 of employment with free dependents, life insurance, paid time-off benefits, sick leave conversion, night differential offered, employee referral program, and all mandatory statutory benefits.
Job Description:
The Senior Team Lead will be responsible for providing high-level technical expertise and leadership to the Workday implementation project. This includes overseeing the integration of Workday with other systems and third-party applications, managing and troubleshooting data flows between Workday and other platforms.
Responsibilities:
- Support mass data change requests via EIB process and upkeep of security groups for the Philippines in collaboration with the Global Shared Services team.
- Ensure compliance with Workday best practices and standards.
- Provide training and documentation to end-users on Workday functionalities and processes.
- Troubleshoot and resolve Workday issues and escalate them to HRIT or Workday support as needed.
- Liaise with Workday consultants, vendors, and internal stakeholders to manage system enhancements, issue resolution, and strategic initiatives.
Requirements
- Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field.
- At least 3 years of experience in Workday HCM, preferably in a Tier 2 support role.
- Strong knowledge of Workday business processes, security, reporting, and integrations.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and problem-solving skills.
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