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Process Optimization Expert

2 weeks ago

Manila, National Capital Region, Philippines Tech Mahindra Ltd. (IT) Full time

What You'll Do

In this Associate Manager-Operations role at Tech Mahindra Ltd. (IT), you will be responsible for optimizing business processes, leading teams, and driving customer satisfaction.

Main Responsibilities:

  1. Develop and implement process improvements to increase efficiency and effectiveness.
  2. Lead high-performing teams to achieve business objectives.
  3. Collaborate with stakeholders to identify and prioritize project requirements.
  4. Provide excellent customer service and resolve customer complaints.
  5. Monitor and report on key performance indicators (KPIs).

Requirements:

  • Bachelor's degree in any field.
  • Minimum 3 years of experience in operations management from a BPO setting.
  • Strong analytical skills and ability to analyze performance trends.
  • Able to work flexible schedules including graveyard shifts.