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Customer Service Associate

1 week ago

Iloilo City, Western Visayas, Philippines Mila's Kitchenette Full time

We are looking for a Customer Service Associate to join our team at Mila's Kitchenette.

About Us

Mila's Kitchenette is a dynamic retail environment that offers a wide range of products and services.

Your Key Responsibilities Will Include:

  • Providing exceptional customer service and ensuring a positive shopping experience.
  • Assisting customers in finding the products they need and recommending products to suit their preferences and requirements.
  • Maintaining knowledge of current sales and promotions to inform customers.
  • Processing customer transactions accurately using the point-of-sale (POS) system.
  • Ensuring the store is well-stocked, organized, and visually appealing.
  • Assisting in restocking shelves and displaying merchandise according to store standards.
  • Handling returns and exchanges following company policies.
  • Upselling and cross-selling products to maximize sales.
  • Maintaining a clean, safe, and orderly store environment.
  • Supporting store opening and closing procedures as required.
  • Participating in team meetings and contributing to store goals and improvement initiatives.
Requirements
  • High school diploma or equivalent (or pursuing education).
  • Previous experience in retail or customer service is preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills for handling transactions.
  • Flexible schedule, including evenings and weekends.
  • A positive attitude and a strong commitment to customer satisfaction.
  • Physical Requirements:
  • Ability to stand, walk, and move throughout the store for extended periods.