Lead Collections Specialist

1 week ago

Barcelona, Philippines beBeeCollections Full time $80,000 - $100,000
Collections Lead

The ideal candidate will be a seasoned professional with extensive collections experience, responsible for owning the end-to-end collections effort, focusing on service and installation invoices.

This role is hands-on, call-heavy (minimum 50+ outbound calls/day), where the primary objective is to collect outstanding invoices while providing excellent customer service and spotting opportunities for upselling.

Key Responsibilities:
  • Call Execution (Primary):
    • Making 50+ outbound calls/day via RingCentral, maintaining high right-party contact (RPC) and promise-to-pay (PTP) conversion.
    • Negotiating payments, payment plans, and settlements; securing same-day collections when possible.
    • Handling objections and resolving disputes (short-pays, missing POs, warranty/return questions, service quality issues).
  • Collections Strategy & Ownership:
    • Owning the A/R aging pipeline (30/60/90+), prioritizing accounts, and driving a disciplined dunning cadence (calls/SMS/email/letters).
    • Escalating appropriately (credit holds, lien/notice options where applicable, small-claims recommendations).
    • Building weekly/monthly plans to hit cash targets and reduce DSO; presenting strategy and results to senior leadership.
  • Customer Service & Upsell (Secondary):
    • Providing friendly, solutions-oriented service; identifying and closing or handing off simple upsells without distracting from collection goals.
  • Cross-Functional Coordination:
    • Partnering with Dispatch/Service, Install, and Accounting to resolve ticket discrepancies, missing work orders, and billing errors.
    • Documenting every interaction with precise call dispositions, notes, and next actions.
  • Reporting & Compliance:
    • Producing concise daily/weekly dashboards and a month-end summary (cash collected vs target, PT P conversion, aging movement, root causes).
    • FOLLOWING applicable laws and company policies (e.g., consent/TCPA considerations, state collection rules for any consumer accounts).

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