Operations Support Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Citi Full time
About Citi:
Citi is one of the world's largest banks, serving more than 200 million customers worldwide. Our commitment to innovation and excellence has earned us numerous awards and recognition.

Job Summary:
We are seeking a highly motivated Operations Support Specialist to join our team in Manila. This role will provide day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

The key responsibilities of this role include:
  1. Providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team
  2. Serving as liaison between operations staff, relationship managers, project managers, custodians and clients

Key Responsibilities:
The successful candidate will be responsible for:
  • Performing business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
  • Providing regular status updates for all project participants and creating presentations for steering committee updates
  • Working with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements

Requirements:
To succeed in this role, you will need to have:
  • Previous relevant experience in operations support or a related field
  • Proficient in Microsoft Office
  • General knowledge of client reporting across the industry and our competitors

Why Join Us:
Citi offers a dynamic and inclusive work environment, with opportunities for career growth and professional development. We believe in recognizing and rewarding our employees' achievements and contributions.

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