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E-commerce Hub Specialist

2 weeks ago

Manila, National Capital Region, Philippines Shopee Full time
About the Role

We are looking for a talented E-commerce Hub Specialist to join our team at Shopee. In this role, you will play a crucial part in ensuring the smooth operation of our e-commerce hub, focusing on the efficiency and productivity of day-to-day hub activities.

Your key responsibilities will include coordinating first and last mile activities, such as parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management. You will also be responsible for monitoring hub performance to ensure high productivity and efficient achievement of Hub KPIs.

As an E-commerce Hub Specialist, you will create, review, and validate Hub reports, assist the Customer Support team with call-outs to resolve customer escalations, implement process improvement initiatives and projects to enhance hub productivity, handle payment transactions, and coordinate with agency coordinators to oversee agency teams.

This is a challenging mid-senior level full-time position that requires a bachelor's degree holder with at least 3 years of related experience in logistics, warehouse, and distribution. Experience in e-commerce fulfillment is an advantage, as well as having held a leadership role preferably in a warehouse or hub environment.

Key Responsibilities
  • Assist in day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
  • Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
  • Create, review, and validate Hub reports.
  • Assist the Customer Support team with call-outs to resolve customer escalations.
  • Implement process improvement initiatives and projects to enhance hub productivity.
  • Handle payment transactions and associated payment processes.
  • Coordinate with agency coordinators to oversee agency teams.
  • Perform other tasks as required to support hub operations.