Global SAP FICO Professional

5 days ago


Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full time
About the Role

We are seeking a highly skilled SAP FiCO Consultant to join our team. As a key member of our support team, you will be responsible for driving operational excellence and ensuring efficient and effective incident management, service request fulfillment, and problem resolution across all supported regions.

Responsibilities and Requirements:

  • Drive Operational Excellence: Ensure efficient and effective incident management, service request fulfillment, and problem resolution across all supported regions.
  • Performance is Key: Maintain global service level agreements (SLAs) and key performance indicators (KPIs) to measure, monitor, and optimize team performance. Champion initiatives to enhance service delivery and efficiency.
  • Collaborate to Win: Partner with other IT teams, including operations, security, delivery and development, to ensure seamless support for all applications worldwide. Build strong relationships with key stakeholders across different regions and functions.
  • Customer-Centricity: Cultivate strong relationships with business stakeholders globally, proactively understanding their needs and ensuring their satisfaction with IT services.
  • Knowledge Sharing: Develop and maintain comprehensive documentation for supported applications, including knowledge articles, runbooks, and training materials accessible to a global audience.
  • Embrace Innovation: Stay abreast of industry best practices and emerging technologies, identifying opportunities to leverage innovation to improve service delivery and efficiency on a global scale.
  • Communication is Crucial: Exceptional written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences across different cultures.
  • Problem-Solving Prowess: Strong analytical and problem-solving skills, with the ability to identify root causes and implement effective solutions in a complex global context.
  • Results-Oriented: Proven ability to deliver results and meet deadlines in a fast-paced, demanding environment.
  • Education and Experience:
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field.
  • 5 years of work experience minimum
  • 1 to 2 years SAP experience minimum
  • Certifications a plus


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