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Call Center Agent Opportunity

2 weeks ago

Angeles City, Central Luzon, Philippines Career Ways Full time
About Us

Career Ways is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients. Our team is comprised of passionate individuals who share a commitment to excellence and customer satisfaction.

We offer a dynamic and supportive work environment that encourages growth and development. If you are a driven and customer-focused professional looking to join a team that values innovation and teamwork, we invite you to explore our opportunities.

Job Description

We are seeking an experienced Call Center Agent to join our team at Career Ways. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients via phone, email, and chat platforms.

In this role, you will have the opportunity to work in a fast-paced environment, develop your problem-solving skills, and build strong relationships with our clients.

The ideal candidate will possess excellent communication skills, both written and verbal, as well as the ability to remain calm and professional in challenging situations.

As a Call Center Agent, you will be the face of our company, and your ability to provide top-notch customer service will directly impact our clients' perceptions of our brand.

Join us in providing world-class customer experiences and take your career to the next level

Key Responsibilities

- Provide exceptional customer service via various communication channels
- Resolve client issues efficiently and effectively
- Collaborate with internal teams to ensure seamless delivery of services

Requirements

- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus
- Excellent verbal and written communication skills
- Ability to remain calm and professional in challenging situations
- Availability to work flexible schedules, including evenings, weekends, and holidays, if required

What We Offer

- Competitive salary package up to PHP 25,000 per month
- Health insurance coverage
- Retirement savings plan
- Paid time off, night differential, and holiday benefits
- Ongoing training and professional development opportunities
- Friendly and collaborative work environment

Work Setup

- Onsite setup at SM Clark Pampanga location
- Shifting schedule may be required

Qualifications

- Fresh graduates welcome to apply
- With or without BPO work experience
- Strong ability to communicate effectively and work independently