Support Operations Specialist

6 days ago


Makati City, National Capital Region, Philippines Canva Full time

We're seeking a skilled Support Operations Specialist to join our Global UserVoice Enablement group. As a Service Vendor Management Specialist, you'll partner closely with external Business Process Outsourcing partners (BPOs) to ensure our support operations meet the highest standards.

You'll work collaboratively with various teams inside and outside of UserVoice to provide seamless assistance, empowering our users to achieve their creative goals effortlessly. Your contributions will elevate vendor partnerships, optimize support processes, and ensure our support operations scale efficiently as Canva grows.

Your Key Responsibilities Will Include:

  • Managing vendor escalations, queue movements, and roster updates to guarantee daily operations run smoothly.
  • Collaborating with internal IT and workforce teams to resolve vendor access and performance-related issues.
  • Preparing key operational reports and participating in weekly performance meetings.
  • Facilitating onboarding and offboarding processes for vendor staff while maintaining accurate records.
  • Monitoring service-level adherence and highlighting improvement areas during team reviews.
  • Providing administrative support for vendor travel, team celebrations, and cross-team/group/supergroup shadowing initiatives.


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