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Data Insights Specialist

2 weeks ago


Pasig, National Capital Region, Philippines NV GROUP HOLDINGS PTY LIMITED Full time

NV GROUP HOLDINGS PTY LIMITED is a financial and legal services group that requires a skilled Data Insights Specialist to contribute to the development of data-driven insights and decision-making processes.

Company Overview:

NV Group offers credit management, debt collection, and legal services to companies such as AGL, Telstra, EA, and more. Our team works closely with various departments to ensure seamless operations.

Job Description:

The Reports Analyst is responsible for gathering, analyzing, and interpreting collected data, identifying patterns and trends, and establishing new techniques in data gathering and analysis. Key responsibilities include monitoring call behavior, creating reports on inbound calls, and forecasting staffing needs.

Key Responsibilities:

  • Collaborate with teams to collect crucial data produced via tools and systems.
  • Analyze and create reports on inbound calls behavior and recommend suitable times to schedule sending SMS/Email blasts, dialer, and manual calls.
  • Submit top-line reports, create and update ad-hoc reports on account performance as requested by Management.
  • Develop methods to improve staff and operations performance.
  • Maintain weekly/monthly reports on Management-related performance and workforce metrics.
  • Communicate with Managers to ensure task delivery.
  • Assist in other data-related tasks from Management.
  • Compile statistical information for special reports.
  • Perform other related duties as assigned.

Qualifications:

  • Graduate degree in Business Administration, IT, or related field.
  • 2-3 years experience in BPO Industry as a Reports Analyst.
  • Excellent analytical skills.
  • Strong attention to detail.
  • Organizational and multi-tasking abilities.
  • Able to work under tight deadlines.
  • Able to adapt to fast-paced environments.
  • Proficient in reporting tools, software, data visualization, and presentation techniques.
  • Working knowledge of Power BI, SQL, VBA, Macro, and MS Excel.
  • Ability to maintain confidentiality.