Improve Call Quality

Job Summary:We are seeking a highly analytical and communicative professional to join our team as a Quality Assurance Specialist in a contact center environment.This role involves monitoring and auditing call performance, reviewing internal processes and procedures, and identifying coaching opportunities for supervisors. The ideal candidate will possess...

The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for...

OverviewThe Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and, if necessary, any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is the team's point of contact for...

Senior Operations Manager Job DescriptionWe are seeking a highly motivated and experienced Senior Operations Manager to lead our call center team.The ideal candidate will be able to manage, monitor, and coordinate the day-to-day operations of the call center, ensuring that call center agents provide excellent patient experience and meet performance and...

HIRING NOW CALL CENTER AGENTS – WAVE 1 ONE-DAY VIRTUAL PROCESS – Apply today, get processed right awaySTART ASAP – LIMITED SLOTS ONLY Position: Call Center AgentWhat We Offer: Salary package up to ₱27,000HMO coverage upon regularization Monthly incentives & performance bonuses No BPO experience required – Fresh graduates are welcome 100% Virtual...

Job TitleEvaluate client support projects and administrative duties in the office to identify areas for improvement and offer actionable suggestions. Contribute to improving customer experience, boosting agent efficiency, and maintaining company standards within Operations.Responsibilities:Evaluate customer interactions via multiple channels (phone, email,...

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

As Director, Call Center Operations you are highly visible, dynamic, and not shy of results. In this leadership role, you foster healthy relationships with internal business partners, and promote a healthy work/life balance. You value a people-oriented culture and encourage collaboration and teamwork. You are gratified when setting employees on professional...

Location: Clark, Pampanga, Philippines Work Arrangement: Onsite (Clark) Do you have a strong background in quality assurance and leadership? Join our team as a QA Team Lead and help drive operational excellence in customer experience. Responsibilities:Monitor and evaluate the quality of inbound/outbound calls and other customer interactions (e.g., email,...

Process Improvement ExpertWe are seeking a highly skilled Process Improvement Expert to join our team. As a key member, you will be responsible for designing and implementing process improvements that drive quality, efficiency, and outcomes across various business departments.Job Responsibilities:Develop and implement process improvements to enhance quality,...