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Real Time Data Insights Specialist

3 weeks ago

Manila, National Capital Region, Philippines Wipro Technologies Full time

As a Real Time Data Insights Specialist at Wipro Technologies, you will play a key role in delivering what is promised in line with customer expectations. You will work closely with the team to identify, manage, and escalate risks which may impact the business.

Responsibilities:
  • Strong experience in BPO Collections Operations and Managing SLA, KPIs, and project deliverables.
  • Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best-in-class customer experience.
  • Utilizes reporting for business metrics to guide team member coaching and performance management.

The ideal candidate will have good analytical skills, excellent in MS Excel & number crunching, and good knowledge of MIS reporting standards.

Qualifications:
  • Min 2-3 years of experience in MIS Reporting/WFM/RTA.
  • HS Diploma/College Graduate/College Undergraduate.
  • Good interpersonal skills.
  • Excellent oral and written communication and listening skills.
  • Willing to work onsite.