Financial Application Analyst

2 days ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱5,000,000 - ₱7,000,000
Financial Application Specialist Job Description

We are seeking a highly skilled Financial Application Specialist to join our team. As a Financial Application Specialist, you will be responsible for providing technical consultative application support for Elite's 3E product in a non-call center type of project-based environment.

Cross-trained or involved in other product offerings over time.

Key Responsibilities:

  • Pull service request tickets from phone queue and online customer portal. Document challenges, expectations, steps to reproduce, and necessary logs and attachments.
  • Use case management system to record information regarding challenges.
  • Replicate customer challenges using remote access utilities and other resources.
  • Leverage internal knowledgebase resources, peer knowledge, and documentation for known solutions.
  • Isolate causes and take restorative actions while minimizing disruption to the customer's business operation.
  • Provide timely and effective status updates throughout the life of the service request until resolution.
  • Communicate and recommend complex business processes, procedures, and diverse information to resolve customer issues and potential future preventative actions.
  • Maintain dashboard management, including volume of active service requests and aging specifications of open service requests.
  • Provide high-level soft skills in communication with customers and internal peers. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction and develop a rapport through successful personal interactions.
  • Collaborate and interact with team, department, and interdepartmental peers to resolve customer issues effectively and timely. Participate in team and escalation meetings and contribute suggestions and solutions to increase effectiveness. Actively seek and apply knowledge gained from colleagues and other resources and proactively share knowledge with others.
  • Acquire and maintain expertise of Elite's software product and application suites and operating platforms and how customers can utilize and/or adapt software to effectively manage their business both financially and operationally. Complete application bootcamps and continuing education as necessary. Develop and demonstrate SQL skills to a proficient level for the role.
  • Flexibility - remain flexible to accommodate for an ever-changing landscape of Elite hosted software.
Job Requirements
  • Pulling service request tickets from phone queue and online customer portal
  • Documentation, use case management, replication, leverage and isolation
  • Communication and recommendation of complex business processes
  • Dashboards, soft skills, collaboration and flexibility
  • Expertise, bootcamps and SQL skills
Benefits
  • Competitive salary
  • Opportunities for growth and development
  • Collaborative work environment

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