Global Client Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $36,000 - $52,000
About the Role

As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding products and services. In this position, you will collaborate with internal and external teams in handling customer needs to provide timely and professional service.

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Key Responsibilities:
  • You will interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Efficiently handle incoming calls, emails, and other communication channels.
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution.
  • Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
  • Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.
  • Assist with coordinating events and special initiatives as needed.
  • Monitor and maintain supply inventory.
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.

About YouWE ARE LOOKING FOR...
  • An analytical and critical thinker, with an eye for even the most minute of details.
  • A detail-oriented individual with the ability to manage multiple priorities simultaneously.
  • Someone passionate about client satisfaction.
You Have...
  • At least a bachelor's degree in any field you're passionate about.
  • Proven experience in office administration, customer service, or related fields.
  • Proficient in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
  • Fluent in English with excellent reading comprehension, verbal, and written communication skills.
  • Experience in call center environments and sales is highly valued.
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form.
  • Familiarity with payment processing platforms (e.g., Stripe) and tech tools.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • Intermediate understanding of common Customer Experience best practices.
PREFERRED SKILLS...
  • Background in sales and client relations.
  • Prompt and punctual, with the ability to meet deadlines.
  • Comfortable with collaboration tools.
  • Quick typing skills and experience managing tasks across multiple screens.

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