HRIS System Manager

3 days ago


Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time
Job Description

The HRIS System Manager will be responsible for providing functional, transactional, and operational assistance to all SuccessFactors (SF) end-users surrounding all SF modules that Jollibee Group (Global) is utilizing. The role acts as SF super admin and helps in governing HR systems, data, and processes within the Global HRIS function.

Key Responsibilities:
  • Serving as a Subject Matter Expert (SME) that provides functional, transactional, and operational support/assistance to SuccessFactors (SF) end-users of Employee Central (EC), Performance & Goal (PMGM), Succession & Development (S&D), Learning Management System (LMS), Recruitment (RCM, RMK), Onboarding (ONB), People Analytics, and Compensation (COMP).
  • Leading/managing the cascade of SF product releases semi-annually.
  • Helping maintain data and performing actions in SF that require admin/elevated access (e.g., Job Profiles in Job Profile Builder (JPB), rerouting of PMS forms, editing manpower requisition (MR) details, etc.).
Additional Responsibilities:
  • Creating and maintaining process documentation – Standard Operating Procedures (SOPs), Knowledge Articles (KAs)/reference guides, Business Requirement Specification Documents (BRS), and other presentation materials.
  • Managing, monitoring, and resolving tickets (incidents and service requests) assigned to the HRIS resolver group in WeCare (ServiceNow) following defined SLAs and TATs.
  • Identifying change requests (CR) and leading the business requirement gathering as a prerequisite for BRS creation.
Requirements:
  • Bachelor's Degree in Human Resource Management, IT, or any IT/Business-related courses.
  • At least 7 years of work experience in the HR function and a minimum of 5 years of work experience in an HRIS/HRIT operations/support role.
  • Knowledge and experience as support for at least three (3) SAP SuccessFactors modules, preferably Recruiting, Onboarding, Performance & Goals, and Succession Development.


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