Customer Technology Advisor

1 day ago


Makati City, National Capital Region, Philippines PHIL FIRST- HUMAN RESOURCES & SERVICES (FHRS) INC. Full time

We are looking for a dedicated Customer Technology Advisor to join our team at PHIL FIRST-HUMAN RESOURCES & SERVICES (FHRS) INC.

Job Description

The Customer Technology Advisor will be responsible for advising customers on technology-related matters, ensuring they have access to the latest IT products and services.

Key Responsibilities
  • Advise customers on IT products and services, highlighting features and benefits that meet their needs
  • Guide customers through the problem-solving process, using clear and concise language to explain technical concepts
  • Work closely with internal teams to resolve customer complaints and improve overall service quality
  • Conduct regular follow-ups to gauge customer satisfaction and identify areas for improvement

As a Customer Technology Advisor, you will possess excellent communication skills, with the ability to articulate complex technical information in a clear and concise manner. You will also need to demonstrate a strong commitment to customer satisfaction, with a focus on delivering exceptional service experiences.



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