Senior Leadership Role

1 week ago


Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

At Globe Telecom, Inc., we are committed to creating a world where our people, business, and nation thrive.

Job Overview

The Service Delivery Director is a key role responsible for overseeing the delivery of core services within our organization. This involves managing a team of service delivery managers, ensuring project success, and maintaining high client satisfaction levels.

Duties and Responsibilities
  1. We are seeking an individual who can develop and implement a strategic plan for service delivery, aligning it with our overall objectives.

  2. The successful candidate will lead, mentor, and manage a team of service delivery managers, fostering a culture of collaboration and accountability.

  3. This role requires building and maintaining strong client relationships, serving as the primary point of contact for escalated issues and ensuring client satisfaction.

  4. We need someone to continuously monitor the performance of service delivery teams, identifying areas for improvement and implementing solutions.

  5. The ideal candidate will allocate resources effectively, balancing workload and skill sets to meet client demands and project requirements.

  6. This role involves establishing and enforcing quality standards for service delivery, ensuring that deliverables meet or exceed client expectations.

  7. The selected individual will identify and mitigate risks associated with service delivery, proactively addressing issues to minimize disruption.

  8. This position requires developing and managing budgets for service delivery operations, optimizing resource utilization.

  9. The Service Delivery Director must ensure compliance with service level agreements (SLAs), contracts, and regulatory requirements.

  10. Our ideal candidate will drive a culture of continuous improvement, promoting best practices and innovation within service delivery processes.



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