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Functional Retail Operations Specialist

1 week ago


Manila, National Capital Region, Philippines ACCPRO International Full time
Job Overview

We are seeking a highly skilled Functional Retail Operations Specialist to join our team at ACCPRO International. As a seasoned expert in retail operations, you will be responsible for providing business consulting and product expertise to our customers, enabling them to deliver comprehensive solutions to the market.

Key Responsibilities:
  • Deliver best business practices in retail operations by assisting in business process review during scoping phase
  • Work with the Implementation team to ensure that the process, people, organization structure, and technology are well integrated
  • Provide product demonstration to prospective customers and show the value of solution, ensuring that the products being offered can be tailored to meet the customers' requirements
  • Determine the scope of the implementation technology solution and the resources required to successfully complete the project
  • Ensure proactive communication to clients and internal staff, and managing enhancement requirements, escalations, and capability to understand simple to complex business requirements
  • Identify use cases, roles, and other business requirements for each project
  • Produce and manage client-facing documentation and Solution Design documentation
  • Conduct implementation pilots and help customers envision final solutions
  • Train new clients on the essentials of systems to get them started on implementations
  • Provide functional support post-implementation to ensure and create optimum customer satisfaction, leading to long-term relationships

Skills and Qualifications:

• Business Process Analysis
• Technical and Functional Evaluation and Analysis
• Project Management
• Pre-Sales / Functional Consultancy
• Customer Operation Support

Work Arrangements:

Location: Makati City
Work shift: 8:00 am to 6:00 pm
Work set-up: Hybrid (but for the first four months, the candidate is required to report on-site to transition into the role)

This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the success of our customers.