IT Professional

3 weeks ago

Binondo Manila, Philippines Your Go to Recruiter Full time
Key Responsibilities
  • Technical Support: Provide assistance to internal users with hardware, software, and network issues. Troubleshoot and resolve technical problems efficiently, escalating complex issues when necessary.
  • Hardware and Software Maintenance: Assist with the installation, configuration, and upkeep of computer hardware, peripherals, and software applications. Maintain accurate inventory records.
  • User Account Management: Create and manage user accounts, passwords, and access rights according to company policies and security protocols. Disable or remove accounts of departing employees to ensure data security.
  • System Updates and Patching: Participate in regular system updates, patches, and software upgrades to guarantee optimal system performance and security.
  • Data Backups and Recovery: Collaborate on data backup procedures to safeguard critical information and assist in data recovery efforts in case of system failures or data loss.
  • Network Support: Work with the network team to troubleshoot network connectivity issues and maintain the network infrastructure.
  • Documentation: Maintain accurate and up-to-date IT documentation, including technical manuals, system configurations, and standard operating procedures.
  • IT Training and Orientation: Provide basic training and technical support to new employees during onboarding to familiarize them with the organization's IT environment and tools.
  • IT Procurement Support: Assist in the procurement process for IT hardware and software by researching products, obtaining quotes, and coordinating with vendors.
Requirements
  • Education: A graduate of IT, Computer Science, or an equivalent field is typically required. Additional certifications or relevant technical coursework is beneficial.
  • Technical Skills: Basic knowledge of computer hardware, software applications, operating systems, and networking concepts is essential. Familiarity with common office software suites is beneficial.
  • Problem-Solving Abilities: Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
  • Communication Skills: Excellent verbal and written communication skills are necessary for interacting with end-users and the IT team effectively.
  • Organizational Skills: Ability to multitask, prioritize tasks, and manage time effectively to meet deadlines.
  • Attention to Detail: A keen eye for detail to accurately document information, maintain inventory records, and configure systems properly.
  • Team Player: Willingness to collaborate and work as part of a team to achieve departmental and organizational goals.
  • Adaptability: IT environments are ever-evolving, so flexibility and a willingness to learn new technologies and procedures are crucial.
  • Customer Service: A customer-oriented mindset to provide excellent service and support to end-users.
  • Security Awareness: Understanding of basic cybersecurity principles and the importance of safeguarding sensitive information.