Sales and Customer Experience Expert
1 day ago
We are seeking a highly skilled and motivated Customer Engagement Specialist to join our team. This individual will be responsible for delivering exceptional customer experiences through phone, email, live chat, and SMS support.
About the Role- Servicing Customers: Provide assistance to customers via various communication channels with inquiries, orders, returns, and refunds.
- Product Guidance: Offer personalized product recommendations and address shopping-related concerns.
- Order Management: Track and manage orders, ensuring timely updates and resolutions.
- Driving Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
- Maintaining Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
- 1+ year of experience in customer service, sales, or e-commerce.
- Strong communication and problem-solving skills.
- Familiarity with platforms like Shopify and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
- Highly organized with excellent attention to detail.
- Commissions and annual salary increases.
- Paid time off and HMO coverage.
- Performance and recognition incentives.
- A permanent work-from-home setup.
- Opportunities for growth within a dynamic and supportive team.
This is an excellent opportunity for someone looking to make a positive impact on customer satisfaction and drive business success.
What We're Looking For- A strong passion for delivering exceptional customer experiences.
- Ability to thrive in a fast-paced, remote work environment.
When applying, use code BCS
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