E-Commerce Growth Expert

1 day ago

Baguio City, Cordillera, Philippines beBeeRetention Full time $75,000 - $90,000
About the Role

We are seeking a seasoned Retention Marketing Specialist to lead our email, SMS, and loyalty programs. This position requires expertise in lifecycle marketing, VIP engagement, membership growth, and customer advocacy. The ideal candidate will design automated journeys that drive customer retention, build programs that turn VIPs into brand promoters, and create a retention engine that maximizes lifetime value.

If you have experience scaling retention channels and enjoy combining data with creativity to surprise and delight customers, this is an excellent opportunity to shape our retention strategy from end-to-end.

  • Email, SMS & Automated Journeys - Develop and optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive customer engagement and repeat purchases.
  • VIP Customer Management - Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
  • Membership & Loyalty Growth - Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Customer Advocacy & Community - Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
  • Customer Insights & Feedback - Run surveys, segment customers, and deliver retention reports with insights to inform growth, product, and CX strategies.
  • Cross-Functional Collaboration - Partner with Affiliate, PR, Marketplace, and CX teams to align retention efforts and maximize customer impact.

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