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Senior Salesforce Professional

2 weeks ago

Taguig, National Capital Region, Philippines NCC Group Philippines Full time

As a seasoned Salesforce expert, you will play a key role in our systems transformation programme, ensuring that our projects are delivered in line with the company's development, change and release process.

You will be responsible for the deployments for Salesforce using Gitlab and Gearset, manage technical design, delivery and testing of integrations and custom extensions.

Assisting with the configuration and customization in different Salesforce offerings including Sales & Service Cloud, Revenue Cloud, Pardot, CPQ Plus, DocuSign and other products will also be part of your responsibilities.

You will write and maintain functional documentation of customer business requirements and translate into technical requirements, validate functional and technical design.

Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level, design custom objects, custom fields, record type-based page layouts, custom tabs.

You will have knowledge on custom setting, custom metadata Types and custom labels, set up validation rules, approval processes and flows.

Perform manual and/or automated data entry/data clean-up as required, work on documentation and preparing training materials, provide second line support for Salesforce when required.

Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc., work with operational teams around the world as required.

We require Salesforce Administrator Certification, preferably Advanced, hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.

Custom Development of Flows, experienced using Gearset and Global Gitlab for deployments or other deployment toolsets.

Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology).

Experience delivering successful application system changes related to Salesforce, demonstrable skill in the following areas: Configuration of custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, flows, approval processes, installed packages, APEX and Visualforce.

Bachelor's or master's degree in computer science, Information Technology or equivalent.

Previous project experience implementing migrated systems to Salesforce from legacy CRM systems, previous project experience with interfaces between multiple systems.

Previous experience of working across multi-state locations and time zones, within a Company that has experience of mergers and acquisitions.

Experience in the technology sector, even better in the professional services world is desirable.

In depth understanding of the underlying processes that business systems support in a production environment.

Essential Requirements:

  • Organisational skills – personal efficiency, time management skills and the ability to prioritise competing demands are key.
  • Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.
  • Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
  • Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.
  • Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organisation.

About Your Application:

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.