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Debt Collection Manager

2 weeks ago

Manila, National Capital Region, Philippines Genpact Services LLC Full time

We are looking for a Debt Collection Manager to join our team at Genpact Services LLC. As an Early Stage Debt Collection Specialist, you will be responsible for collecting delinquent balances and resolving customer complaints in a timely and effective manner.

Key Responsibilities
  • Delinquent Balance Collection: Collect delinquent balances via inbound and outbound calls and ensure timely payment.
  • Complaint Resolution: Investigate and resolve customer complaints regarding account status.
  • Account Management: Properly identify, code, and deliver accounts to support processes such as skip tracing, bankruptcy, deceased, loss mitigation, etc.
Requirements
  • Demonstrated integrity and value commitment.
  • Proven ability to set and obtain goals.
  • Superior verbal and written communications skills.
  • Strong time management and prioritization skills.